5 strategies on how to improve the member experience
Health plan members’ expectations for their health insurance are changing. Learn 5 ways health plans can achieve a 5-star rating from health plan members.
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Bonnie leads engagements for the Payer solutions team in Strategic Consulting, partnering with health systems and payer organizations to put patients at the center of care. She develops data-driven strategies to help clients build best practices into the initiatives they’re already implementing. Prior to joining Press Ganey, Bonnie was Director of Health System Improvements at Greater Oregon Behavioral Health. She was in charge of the services that guarantee a great experience for members.
Health plan members’ expectations for their health insurance are changing. Learn 5 ways health plans can achieve a 5-star rating from health plan members.
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Why improving member experience requires change at every level of your organization.
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Rural hospitals often have fewer ICU beds, ventilators, and specialists. Partnering with larger, well-funded institutions may open doors to critical resources.
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