Unlocking the power of NPS in healthcare
Learn how net promoter score (NPS) empowers healthcare organizations to understand and improve the patient experience and consumer experience.
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Patient experience
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Enhancing patient experience in ASCs with OAS CAHPS
The OAS CAHPS survey elevates patient experience in ambulatory surgery centers (ASCs). Explore strategies to enhance patient satisfaction, improve outcomes, and stay ahead of regulatory requirements.
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Patient experience in 2024: Bridging the gap in patient care journeys
Explore new patient experience trends in 2024, based on data from 6.5 million encounters. Discover disparities, and learn how to close gaps and improve care delivery through targeted strategies.
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Amplifying LGBTQIA+ voices for improved health and care
New HCAHPS data reveals disparities in patient experience by gender identity and sexual organization.
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Shifts in safety: Trends shaping 2024 from Press Ganey’s PSO
Discover national safety trends in healthcare and learn how the Press Ganey PSO helps organizations achieve zero harm with data-driven insights and collaboration.
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Patient experience in 2024
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Transforming health plan quality through improved experiences
Learn how a member-centric approach to health plan quality improvement with continuous listening unlocks deeper member insights to improve quality and experience throughout their healthcare journey.
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Employee experience in healthcare 2024
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Navigating the future: AI, and its impact on healthcare
Explore the influence of AI in healthcare. See how artificial intelligence is reshaping patient care and revolutionizing the future of medicine.
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Celebrating excellence in healthcare at HX24
Celebrating excellence in healthcare at Press Ganey's annual Human Experience Conference.
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High standards, high stakes: How healthcare provider reviews drive patient choice
Online doctor reviews build trust and drive consumer choice. See how online reviews are a critical factor on a patient's healthcare journey.
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Consumer experience in 2023, and its critical role in PX
Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Broadening the definition of harm
Considering physical and emotional harm in the patient experience.
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Tech meets the human touch: Leveraging digital tools to improve healthcare experiences
Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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How authentic reviews put this academic medical center back in control of their own story
See how they fast-tracked Press Ganey’s solution for publicizing patients’ ratings and reviews of doctors— boosting their online visibility and earning consumer confidence.
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Empowering the patient journey: Insights from Epic’s Users Group Meeting
Press Ganey and Epic's shared vision to address not only the physical, but also the emotional, mental, and social aspects of patient care.
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When providers and plans collaborate on patient experience, everybody wins
Discover the complexities of the patient journey in accessing healthcare and the impact of Star Ratings on plan revenue.
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Why employee engagement matters for optimal healthcare outcomes
Employee engagement is highly correlated with patient experience, safety culture, and DEI. Focusing on engagement can jump-start a positive cycle of improvement across healthcare organizations.
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Patient perceptions of safety are critical to the patient experience
Data shows that routinely asking patients about safety is critical to achieving zero harm and delivering an optimal healthcare experience.
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See the HX platform in action.
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Top 3 takeaways for CXOs from this week’s CMS final rule
CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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