Goal Setting: How to select goals using Press Ganey calculators and tools

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over 1 year ago

How to innovate new models of care in a competitive market

Human-centered design, employee engagement, and data analysis are the keys to success in healthcare innovation.

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almost 2 years ago

HX23 ELC session: Human Experience healthcare: Where cutting-edge technology meets the human touch

These visionary experience leaders share how they put the Human Experience at the heart of healthcare.

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Trends reshaping the future of healthcare

Our 2022 performance trends highlight strategies to put organizations back on a path to resilience, growth, and loyalty—and shape the future of healthcare.

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almost 2 years ago

Big data in healthcare: How to turn hard numbers and comments into real-world impact

Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.

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almost 2 years ago

The secret behind the smiles at Joe DiMaggio Children's Hospital

Learn how Joe DiMaggio Children's Hospital leaders rely on Press Ganey healthcare data analytics to improve the pediatric patient experience. View the video.

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Flight Risk Analytics: Get a demo

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about 2 years ago

Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.

Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.

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about 2 years ago

Health plan member experience improvement: Precision through advanced analytics

Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.

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about 2 years ago

Build and optimize the digital patient journey

How to transform your digital patient journey to improve the patient experience.

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about 2 years ago

How to segment your hospital data to improve the patient experience for everyone

6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.

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over 2 years ago

QHP Survey 101: What this member survey means for Quality Health Plans

An introduction to the Quality Health Plan (QHP) Enrollee Survey.

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over 2 years ago

Using dynamic surveys to accelerate your PX data strategy: UNC Health at NCC 2022

Hear how UNC Health's Patient Experience team used Press Ganey's Dynamic Surveys to accelerate their PX data strategy. Listen to their NCC 2022 session.

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over 2 years ago

How to get started with service recovery in healthcare

A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started on service recovery today with these four steps.

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over 2 years ago

The future of Star Ratings and reimbursement: How providers and payers can partner to improve PX, MX, and quality of care

Discover the ins and outs of provider and payer Star Ratings and how to drive measurable improvements in the patient experience. View the webinar recording.

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over 2 years ago

MA-PDP CAHPS 101: What this survey means for Medicare Advantage and Prescription Drug Plan Organizations

An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.

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over 2 years ago

Home Health CAHPS 101: What this patient survey means for home care organizations

Read about HH CAHPS surveys and what they mean for home care organizations. See who is surveyed, who administers the survey, and who is required to participate.

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over 2 years ago

Innovating together: Press Ganey KidsX accelerator

Rachel Biblow shares the innovation and partnership that the Press Ganey KidsX Accelerator will bring to patients, families, and caregivers. View the video.

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