2024 Trends: What Health Plans Need to Know

As the healthcare landscape evolves, staying ahead of regulatory changes and understanding emerging trends is critical for health plans. In this webinar, we’ll dive into the latest 2024 CAHPS insights

Transforming the future of ambulatory nursing quality measurement

Harnessing AI, qualitative insights, and competitive intelligence to revolutionize your consumer experience strategy

Helping nurses heal: Compass One Healthcare’s strategies for improving nursing’s health, wellness, and well-being

AI & your online reputation: Winning the search battle

Inpatient Survey Revisions

Inpatient Survey Updates Workshop: Magnet Program

Uncovering Insights: QHP Secret Shopper Success

Embedding Equity into Culture – Stony Brook University Hospital’s Journey to Health Care Equity Advanced Certification

CMS HCAHPS Changes: Maintaining Your Focus on Patient Experience as Measures Evolve

Starting a Strategic Clinician Resilience and Wellbeing Program: Catholic Health’s Wellbeing Journey

Understanding Brand Perception: How Market Insights Influence Patient Experience

The State of Patient Experience in Healthcare 2024

Navigating the OAS CAHPS Mandate

How Johns Hopkins supports caregiver resilience with the RISE peer support program

FY25 CMS Updates: Navigating New Regulations and Solutions to Improve Patient Experience

Harnessing an always on listening strategy to improve member experiences

Lessons from MUSC's Leadership Development Journey: Improving Employee Engagement, Safety Culture, and Patient Experience

Cedars-Sinai’s Path to Innovative Patient Experience