Integrating member experience and STARs: The key to driving success
Watch video
Health plan member experience
-
-
Loading, please wait
Error - something went wrong!
See the HX platform in action.
Thank you!
-
Next generation voice of customer: Holistic human experience (HX)
Learn how health plans take a holistic approach across Quality and Marketing to improve CAHPS, Net Promoter Score, and Star Ratings. View the recording.
Watch video
-
5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
Read blog
-
Reaching 5 stars: What payviders need to know about Star Ratings
Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
Read blog
-
5 takeaways from recently proposed changes to the Medicare Advantage program
In December 2022, CMS proposed significant new policy changes to Medicare Advantage. Here are the highlights.
Read blog
-
A journey to the stars: 5 key strategies of top-performing health plans
We compared 5-star and average-rated health plans to find out what gives top-performers the edge.
Read blog
-
Health plan member experience improvement: Precision through advanced analytics
Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.
Watch video
-
5 strategies on how to improve the member experience
Health plan members’ expectations for their health insurance are changing. Learn 5 ways health plans can achieve a 5-star rating from health plan members.
Read blog
-
Improving member experience requires transformational, organization-wide change
Why improving member experience requires change at every level of your organization.
Read blog
-
Health plan CAHPS 2022 season: Overview and insights
Press Ganey and SPH Analytics CAHPS experts share 2022 health plan trends to improve your most challenging CAHPS scores and star ratings. View now.
Watch video
-
CMS looks to expand equity measurement: Here’s what you need to know
Inside CMS’s latest efforts to measure and include equity in its programs.
Read blog
-
Patient and member experience: 2 sides of the same coin
Collaboration between payers and providers is critical for improving the patient experience. Their efforts represent two sides of the same coin.
Read blog
-
Turning the tide: A new focus on patient experience
Revisions to the Medicare Advantage star rating scoring system mean payers and providers alike need an increased focus on patient experience.
Read blog
-
QHP Survey 101: What this member survey means for Quality Health Plans
An introduction to the Quality Health Plan (QHP) Enrollee Survey.
Read blog
-
The future of Star Ratings and reimbursement: How providers and payers can partner to improve PX, MX, and quality of care
Discover the ins and outs of provider and payer Star Ratings and how to drive measurable improvements in the patient experience. View the webinar recording.
Watch video
-
MA-PDP CAHPS 101: What this survey means for Medicare Advantage and Prescription Drug Plan Organizations
An introduction to Medicare Advantage (MA) and Prescription Drug Plan (PDP) Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.
Read blog
-
Recent changes to Star Ratings put millions of dollars in reimbursement into question for providers
Discover the ins and outs of Star Ratings, and learn how providers can drive measurable improvements in the patient experience.
Read e-book
-
Improving member access to care
Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.
Watch video
-
What you should know about CMS’s 2023 Medicare Advantage (MA) final rule
To continue to improve the Medicare Advantage (MA) program, CMS released the Contract Year 2023 MA final rule. Learn the 6 changes you should know.
Read blog
-
5 reasons to address access to care
Press Ganey member experience experts highlight the top five reasons health plans need to address access to care for their members. View the video.
Watch video
-
Loading more...
