A rising tide of safety lifts all patients and employees
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Transforming physician and APP experience at San Juan Regional Medical Center
Learn how intentional leadership, better communication, and provider empowerment led to measurable progress at San Juan Regional Medical Center.
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Strategic pre-CAHPS communication: Driving member engagement and feedback for 2025
Boost response rates for the 2025 Medicare Advantage CAHPS survey with an effective pre-communication strategy. Engage members, encourage feedback, and improve healthcare experiences.
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Beyond the buzzwords: How narrating care can unlock ED throughput and inpatient flow
Effective patient communication in the ED improves throughput and inpatient transitions. Learn how narration of care enhances efficiency, reduces anxiety, and fosters a better patient experience.
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Communication drives positive relationships for healthcare employees and patients’ experience of care
Learn how communication impacts the healthcare employee experience and the patient experience, and how to improve communication in healthcare.
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Lessons in safety from the U.S. Navy
A veteran shares his insights into how healthcare, like the military, depends on a culture of high reliability.
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Getting back to the ‘basics’ of patient experience in 2023
Through a focus on human connection, processes, and engagement, we can dramatically improve the patient experience through our 4C Model.
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How to innovate new models of care in a competitive market
Human-centered design, employee engagement, and data analysis are the keys to success in healthcare innovation.
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3 key ways to overcome healthcare staffing shortages
The pandemic and decreased employee engagement have led to healthcare staffing shortages. Discover how healthcare organizations can overcome these challenges.
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Calling out bullying and incivility in healthcare
The right culture can put an end to workplace bullying and violence against healthcare staff.
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Violence against caregivers is on the rise. Here’s how we stop it.
Building human connections, prioritizing compassion, and building trust is key to reducing violence against healthcare workers.
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Nursing Excellence Series: Solutions Built for Nurses, by Nurses Part Two
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5 steps to 5 stars
Health plans and their provider networks must join forces to transform the Medicare Advantage experience.
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What healthcare HRO leaders can learn from a recent plane crash report
Learn what healthcare safety and quality leaders can glean from a recent plane crash report, and how we can prioritize safety culture.
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How a health plan earned $21M in revenue with proactive member retention through NPS
Learn how a leading health plan generates revenue through agile, continuous improvement resulting in $21 million in growth.
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Operationalizing Compassionate Connected Care: A path to improved workforce engagement and patient outcomes
What is Compassionate Connected Care®? It starts with the caregiver, and improves both employee engagement and workforce outcomes.
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Press Ganey’s rapid improvement strategy lifts a Northeastern plan to the sweet spot of 4.5 stars
Learn how Press Ganey’s strategic consulting team helped this nonprofit get its customer service performance back on track in the wake of COVID-19.
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Big data in healthcare: How to turn hard numbers and comments into real-world impact
Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
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The zero harm healthcare journey in 2023: What's new and what's next?
Press Ganey's edge on equity, safety, and zero harm in healthcare in the year ahead.
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4 fundamentals to transform safety culture
Learn how Inspira Health reduced patient and workforce harm 90% through a renewed commitment to safety culture and high reliability organizing (HRO) skills.
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