Explore new patient experience trends in 2024, based on data from 6.5 million encounters. Discover disparities, and learn how to close gaps and improve care delivery through targeted strategies.
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Healthcare consumerism significantly influences the patient customer journey and your patient acquisition strategies. See how to improve your healthcare digital front door.
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Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
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CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
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How do healthcare organizations improve patient experience? Cedars-Sinai's Chief PX Officer’s own healthcare journey led him to a fresh approach built on natural curiosity.
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Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
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Hear how ECU Health PX leaders use Dynamic Surveying to drive patient feedback with rotating question banks and survey personalization to select groups.
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Healthcare leaders must commit to health equity and listening to patient voices to improve patient experience.
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The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
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These visionary experience leaders share how they put the Human Experience at the heart of healthcare.
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Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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To drive real change in patient experience, employee engagement, and safety, you need to understand the human behind your healthcare journey data.
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Press Ganey Chief Experience Officer Chrissy Daniels on using love to bridge the patient and caregiver experience during COVID-19 and beyond.
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Today's consumer experience has a greater impact on the patient experience than ever before—and vice versa. Learn how to build an ironclad CX strategy that drives PX scores.
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To protect employees from abuse prompted by unvaccinated patients, bias, and discrimination, healthcare leaders must transform their culture and have a plan.
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Press Ganey & Compass One Healthcare share research on the importance of teamwork to drive safety, patient loyalty, and the overall patient experience.
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