Improving member access to care

Improving member access to healthcare has long been a challenge for health plans. Access to care has elevated importance. From the increased weighting of access measures in Star Ratings calculations to the importance of access in value-based care agreements to meeting the challenges brought to light by the pandemic, health plans should be laser-focused on identifying and improving barriers to access for their membership.

Learn why health plans should prioritize access to care and strategies to improve that access. Topics include:

• Regulatory incentives for improving access to care
• Educating new enrollees and engaging long term members in advance of the HEDIS and CAHPS measurement season
• Trends in virtual care and choosing best site for care
• Analyzing your data to Identify barriers to access and populations struggling with access - Member access experience through your digital front door
• Operational and behavior-based tactics for improvement
• Targeted member outreach to improve access
• Q&A Session