Analyses of national safety culture data and trends prior to and during the COVID-19 pandemic reveal that after a period of modest improvement from 2017 to 2019, scores for most safety culture themes declined in 2020.

Press Ganey research serves as an urgent call to action as caregivers’ perceptions of safety culture is a leading indicator of future safety outcomes.

Download the research brief for key takeaways and critical, high-impact strategies to improve patient safety culture and reverse the downward trend.