Lead with compassion and vulnerability: Bozeman Health at NCC 2022

Sometimes the simple approach is the best. That can be true even in the complex world of healthcare, where competing cultural dynamics, a lack of workforce engagement, unfocused communication and inconsistent accountability can create confusion and impede progress to excellence.

Bozeman Health, an integrated nonprofit healthcare delivery system coordinating care across hospitals, clinics and nursing homes in southwest Montana, believes in the power of simplicity. Bozeman, the largest private employer in Gallatin County, created “The Bozeman Way” to ensure that its top leadership was sending the right message to providers and employees about its core values, its mission and its prioritization of safety.

Learn from the insights of Bozeman Health President and CEO John Hill as he describes how his organization has transformed its culture into one of transparency, sharpening its focus on what really matters.