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Health plan member experience improvement: Precision through advanced analytics

Published Date
Author Press Ganey

Learn how diagnostic and predictive analytics can be applied to your member experience survey results to target the most impactful improvement strategies and create a member-by-member predicted experience profile. Our speakers discuss:

  • How to apply advanced analytics concepts used in other areas within the health plan to member experience and CAHPS
  • How to construct an analytics journey from descriptive to diagnostic to predictive
  • Practical examples of how to put results from analytics into action to improve member perception
Speakers
  • Suzanne Cogan, General Manager, Payer Division, Press Ganey
  • David Larsen, Senior Adviser, Press Ganey
  • Adam Higman, Partner, Strategic Consulting, Press Ganey
  • Mike Foytik, VP, Analytics & Innovation, Press Ganey
  • Rob Price, Senior Product Manager, Press Ganey

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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