Learn how diagnostic and predictive analytics can be applied to your member experience survey results to target the most impactful improvement strategies and create a member-by-member predicted experience profile. Our speakers discuss:

• How to apply advanced analytics concepts used in other areas within the health plan to member experience and CAHPS
• How to construct an analytics journey from descriptive to diagnostic to predictive
• Practical examples of how to put results from analytics into action to improve member perception

Speakers

• Suzanne Cogan, General Manager, Payer Division, Press Ganey
• David Larsen, Senior Adviser, Press Ganey
• Adam Higman, Partner, Strategic Consulting, Press Ganey
• Mike Foytik, VP, Analytics & Innovation, Press Ganey
• Rob Price, Senior Product Manager, Press Ganey