Hear from SPH Analytics/Press Ganey CAHPS and Stars experts for our annual recap of the trends and results of the 2022 health plan CAHPS surveys across all payer lines of business. Our experts share case studies and best practices for improvement of the lowest scoring domains.

Key takeaways:

• How your organization's CAHPS results compare to SPH Analytics' national benchmark
• Trends in national CAHPS scores and response rates and where to focus your improvement efforts
• Ideas on how to improve some of the most challenging CAHPS domains

Speakers

• Mike Foytik - VP, Analytics & Innovation, Press Ganey
• David Larsen - Senior Advisor, Payer Solutions, Press Ganey
• Adam Higman - Partner, Strategic Consulting, Press Ganey
• Melissa Smith - Executive Vice President, Consulting & Professional Services, Healthmine