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High reliability improves care delivery

Published Date
Author Steven Kreiser, CDR, USN Ret., MBA

High Reliability focuses on delivering safe care all the time. Learn how to implement a High Reliability Operating System at your healthcare organization.

About the author

Steve oversees the Safety and Reliability solutions team in Strategic Consulting, partnering with clients to build safety into their culture, protect patients, and make leaders accountable for safety in their organization. He helps clients run peer reviews and get to the bottom of why things go wrong when they do. He’s also worked with many academic medical institutions to improve cultural indicators and commitment to patient safety. Prior to joining Press Ganey, Steve was a naval officer and F/A-18 pilot, working to make naval aviation safer and more reliable. He retired as a commander with 21 years of leadership and management experience.

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