This eBook, "From Awareness to Action: Transform Your Workforce through Continuous Listening," emphasizes the importance of a strategic, ongoing listening approach in healthcare organizations. It highlights how continuous, authentic listening and acting on feedback can lead to significant improvements in employee engagement, patient experience, and overall organizational outcomes. The book provides insights into effective listening strategies, showcasing how they can empower employees, drive change, and improve healthcare outcomes. It also discusses how Press Ganey’s expertise and tools can support healthcare organizations in implementing these strategies for success.