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Top digital consumer strategies to drive patient acquisition and retention in 2022

Published Date
Author Joan Kelly, EdD, M.S.Ed, MBA

Press Ganey’s SVP of Marketing Chris Murphy and Partner, Strategic Consulting, Joan Kelly (formerly CXO at Yale New Haven) discuss how healthcare organizations can design a consumer experience and advance their digital transformation strategies to convert more care seekers into happy, loyal patients.

View the presentation slide deck.

About the author

Joan oversees the Experience solutions team in Strategic Consulting, partnering with clients for more than 15 years in consumer experience for the health and wellness space. Joan is known for driving innovation and engagement across large, multi-faceted organizations, and bringing valuable consumer experience ideas to fruition through the alignment of ideas, people, and processes. Joan’s passion is to transform the healthcare experience for both staff and patients. Prior to joining Press Ganey, Joan was chief experience officer at Yale New Haven Health System.

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