Press Ganey leaders Adam Higman (Partner, Strategic Consulting), James Elliott (Principal Consultant), and Brian Voight (Managing Director) discuss how a leading health plan generates revenue through agile, continuous improvement—resulting in $21 million in growth. 

In this webinar you’ll learn:   

• How to build an NPS program that drives measurable business outcomes 
• How to create an action-based innovation pipeline to drive the most strategic impact 
• How to close the outer loop and go beyond break-fix to empower change across the business and your customer experience journey 
• How to engage and recognize top performers to encourage stakeholders to innovate across your organization